What a cock up. I was starting to toy with the idea of transferring my current account to TSB; I've gone right off the idea now: http://www.bbc.co.uk/news/business-43904267

I used to work with banks doing these 'upgrades'. The exact scenario we have just seen I put to one group during a training session. They told me it was impossible, it simply couldn't happen!

If you had any idea of just how sloppy most banks were behind the scenes you'd never want to deal with them.

Someone here will lose their job, but it won't be the person actually responsible!