McCarthy & Stone don't have a great reputation - expensive, and uncaring about their residents: https://stratfordobserver.co.uk/news/retirees-invited-for-sneak-peak-at-new-development-in-stratford/

Believe it or not, when I worked in the motor industry we used to buy dictaphones from them. How on earth that happened, I have no idea! - And they were very poor with customer service with that product!